Covid 19 treatment policy

For the safety of our patients and ourselves, we have introduced new clinic protocols, that allow us to minimise the risk cross-infection.  This is outlined below and was updated on Friday 15th May 2020.

Patient eligibility

At this time face to face treatment will only be offered to acute or emergency osteopathy patients. For these terms to apply you must be in significant pain or be likely to need to see your GP or another health professional if treatment is not offered.  These appointments are open to both new and existing patients.

We regret that we will not be able to offer face to face appointments to patients that are in the vulnerable category at this time.  However, telephone or video appointments are still available for you.

Prior to appointment

Prior to face to face appointment, a telephone or video triage consultation will be conducted to identify suitability for treatment.  If face to face treatment is not deemed necessary then advice and guidance will be provided remotely and the consultation will be charged at the telehealth consultation rate of £25.  Those patients requiring physical treatment will then be then offered an in-person appointment within 48 hours.

Face to face appointment

Appointments will take place at Tyme 4U beauty salon in Rumbridge Street, Totton. 

Infection control

  • Only one patient will be permitted in the building at any time and waiting facilities will not be available.

  • All non-essential items removed from the treatment area.

  • Patients will be asked to wear their own face covering (a water-resistant face mask if patients are suffering from conditions such as hayfever) and temperature will be taken prior to the commencement of treatment. If they can not provide their own, masks will be available for an additional cost of £1.

  • Patients will be asked to wash and sanitise their hands upon entering the building and to confirm lack of symptoms and contact with COVID patients.

  • No refreshments will be offered to patients at their treatment time.

  • Patients will be asked to attend their appointment alone, if possible and not to bring any unnecessary items to the clinic.

  • Plinth and all surfaces will be cleaned before and after treatment.

  • Plinth will be covered with couch roll only, all other soft coverings will be removed.

  • Patient undress will be kept to a minimum.

  • Osteopath will wear PPE consisting of gloves, mask and disposable apron, which will be changed for each patient.

  • Hands and forearms will be washed before and after removing gloves, for each patient.

  • Osteopath will travel straight to the clinic from home and change clothes before and after the treatment session.

  • The majority of case history will be recorded via video/telephone consult, prior to treatment.

  • Patients will be asked to pay via contactless payment where possible.

  • Patient treatment time will be kept to the minimum required for adequate treatment of presentation.

  • One patient per hour to allow for adequate aeration of the treatment area.

Please note that as information and guidance are ever-changing we will be updating these policies regularly.  If you have any questions of suggestions please do not hesitate to contact us.


27 Salisbury Rd, Totton
Southampton SO40 3HX

For Osteopathy

Tel: 07891718780



For nutrition coaching and sports massage

Tel: 07500807697


Opening Hours:

Mon: 9am - 8pm 

Tue: 6pm - 9pm

Wed: Closed

Thu: 9am - 9pm

Fri: 9am - 11am

​​Saturday: 9am- 5pm ​

Sunday: Closed


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© 2019 Align Osteopathy Totton